South East Water: 2023 Finalist – Thriving environment
South East Water is a finalist for an Industry Leader award in the Premier's Sustainability Awards 2023 – Thriving environment category. South East Water’s Leak Alert program empowers customers who have a digital meter to detect leaks and save money and water.
Digital meter technology enables South East Water to alert customers about continuous water usage. Customers receive a notification via SMS, email, or letter and instructions on how to conduct simple checks to help identify the cause of the potential leak.
Since launching the automated leak alert notifications process in May 2020, South East Water has supported customers to save more than 800 million litres of water and more than $3 million off their bills through over 25,000 leak alert notifications. Around 10% of South East Water digital meter customers have received a leak alert about a leak that may have gone unnoticed.
