Small Business Energy Saver Program: Information bulletin

Last updated: 31 March 2021

This page will be updated regularly based on questions we receive.

Information session

We held an information session on 9 March 2021 to present an overview of the program to Accredited Persons.

Presentation slides

Download the presentation slides.


Registration process

If, after registering for the program, I receive accreditation for an additional eligible Victorian Energy Upgrade activity, will I need to complete a new registration form?

No, you can register for the program noting the eligible Victorian Energy Upgrade activities you are currently approved for. Should you receive additional accreditation while the program is active, please contact us to advise of your new accreditation so that we can update your information on our website.

Under the Victorian Energy Upgrades program, I am required to hold $5 million public liability insurance. Do I need to increase my cover to $10 million to participate in this program?

No. We reviewed this requirement and amended the Registration form and Terms and Conditions of Participation (docx, 87kB) (pdf, 155kB) to reflect a minimum requirement of $5 million for public and products liability insurance. This is in line with the requirements under the Victorian Energy Upgrades program.

Do I need professional indemnity insurance?

You are required to hold professional indemnity insurance if the particular nature of your business requires you to hold such insurance (ie if you are in the business of providing professional advice).

We have revised the Terms and Conditions of Participation so that Accredited Persons must maintain all relevant insurances that they would be reasonably expected to maintain and this may or may not include professional indemnity insurance.

Please let us know in your registration form if you are not required to have professional indemnity insurance. If you do have such insurance, we have revised the minimum level to $2 million.

Small business information

How do you define the number of employees in a small business?

Under the program, a small business is defined as having between 1 – 19 employees. This is further defined as Full-Time Equivalent Employees (FTE) or the hours worked by one employee on a full-time basis.

An FTE of 1.0 is equivalent to a full-time worker of approximately 40 hours per week.

Calculating FTE Example: This calculation is used to convert the hours worked by several part-time employees into the hours worked by full-time employees. For example, you have three employees working 40, 40 and 20 hours per week respectively, giving you 100 hours per week in total.

Assuming full-time hours are 40 hours per week, your full-time equivalent calculation is 100 hours divided by 40 hours which equals 2.5 FTE.

How will the $2,000 cap per business be monitored?

The Customer Declaration form (docx, 109kB) requires the small business customer to declare any previous Bonus they have received under the program and to confirm that they have not exceeded the $2,000 cap by requesting the current upgrade (Victorian Energy Upgrade activity).

What if the small business is operating out of rented or leased premises?

If the small business does not own the premises and occupies under a lease or licence, they must ensure they are authorised to have the installation activities carried out at the premises.

Payment process

Is GST added to the bonus payment which Accredited Persons invoice to Sustainability Victoria at the end of the month?

Yes. You are required to add GST to the request for Bonus payment and provide us with a tax invoice (see clause 15 of the Terms and Conditions of Participation (docx, 87kB) (pdf, 155kB)).

When invoicing Sustainability Victoria under the program, you may include the following description of services (or similar): Supplies made by [your business name] to Sustainability Victoria under the terms and conditions of the Small Business Energy Saver Program.

Terms and Conditions of Participation

We updated the Terms and Conditions of Participation (docx, 87kB) (pdf, 155kB) to reflect revised changes to the insurance requirements and to clarify the GST requirements.